Digital Services Act (DSA)

This page contains important information about the European Parliament and the Council Regulation (EU) 2022/2065 from October 19th 2022 on a Single Market for Digital Services (hereinafter referred to as the "Digital Services Act" or "DSA" for its acronym in English).

ACTIVE RECIPIENTS

In accordance with Article 24.2 of the DSA, online platforms must publish information on the average monthly number of active recipients of the service in the European Union. The calculation must be based on a monthly average of the recipients who have participated in the service at least once in the last 6 months. See latest report here.

POINT OF CONTACT FOR MEMBER STATE AUTHORITIES, EUROPEAN COMMISSION, EUROPEAN DIGITAL SERVICES BOARD AND USERS OF OUR INTERMEDIATION SERVICES

In accordance with Articles 11 and 12 of the DSA, the designated point of contact for general notifications under this regulation is as follows: contact form

Through the point of contact referred to above, both the Authorities of the Member States, the European Commission, the European Digital Services Board and any user recipient of our services may contact us.

The language in which communications can be made will be English and Spanish, however, in the event that it is made in another language, we will try to respond whenever possible, otherwise by default we will respond in English.

In addition to the channel referred to above, users of our intermediation services may use the following postal address as an alternative channel for communications: Ciudad Grupo Santander. Avda de Cantabria s/n, Santander Universidades, 28660 Boadilla del Monte (Madrid).

REPORTING OF ILLEGAL CONTENT

In accordance with Articles 16 and 22 of the DSA, governmental representatives, trusted reporters, as well as any user recipient of the services, can use the following form to notify us of illegal content.

Unlike the form in the previous section, which is the general point of contact, the form indicated in this section allows you to report specific content that is illegal for some reason. The different reasons for which content can be reported can be found in a drop-down menu within the form, and cover different topics, such as copyright infringement, content that generates hate speech or fraudulent content, to give some examples. It also requests the URL where the specific content is located so that it can be easily identified. Finally, a space is included to add  details about the reasons and evidence that show the illegality of the content. This information will be useful to analyze the case and take an appropriate decision. If the information provided is insufficient, the report will be denied.

The content report can be anonymous or it is possible to include an email address. In the case of including an email address, we will acknowledge receipt of the notification and subsequently update you with the decision that is taken regarding the notification whenever it is permitted by law.

In the case of being a trusted reporter who wishes to report content, he/she must indicate his/her status as a "trusted reporter" in the corresponding tab of the form. He/she will also have to complete the "Email" field with his/her official email address. In this sense, trusted reporters guarantee, when sending the form, that they have the legal authority necessary to send the corresponding request.

APPEAL OF RESOLUTIONS: INTERNAL COMPLAINTS SYSTEM

The article 20 of the DSA establishes the obligation to provide users of our services with access to an internal complaints management system in which an appeal can be requested against a resolution in the following form.

The following are the cases in which we may have made a mistake and our resolution could be appealed accordingly:

  • In the case that we have withdrawn, blocked access to or restricted the visibility of content that we consider illegal.
  • In the case that we have suspended a user's account in whole or in part when any of the circumstances that prevent us from continuing to offer the service occur, such as the payment of a fee to opt in and access the content offered by the service.
  • In the case that we have suspended a user's account in whole or in part for breach of the General Conditions or Terms of Service.
  • In the case that we have suspended, terminated or otherwise restricted the ability of a user to monetize the information provided by them (or of not doing so).

In the case that an appeal is made for any of the reasons indicated above, it must provide sufficient information and evidence to allow us to re-evaluate the request in a proper manner. If the evidence provided is sufficient and corroborates the request, we will proceed to reverse our decision. Otherwise, we will deny the request again.

In all cases, we recommend the appeal to be made within a maximum of 6 months after receipt of the initial resolution.

Finally, we inform users that, as an alternative or additional, they have the right to select any extrajudicial resolution body certified by the Digital Services Coordinator in the relevant Member State to make the necessary claims and appeals. This information will be available on the website designated for this purpose by the European Commission. As a provider of these services, we will collaborate with the Coordinator to try to resolve the dispute, however, we remind users that the decision of this body is not binding on us or the applicant. Additionally or as a supplement, it is always possible to appeal to the judicial system of the relevant Member State.

TRANSPARENCY REPORTS

In accordance with article 15 and 24 of the DSA, online platforms are obliged to publish, at least once a year, a report related to content moderation for transparency purposes. See latest report here.